Refund policy

Return & Refund Policy

 

You can return your order / the purchased item within 14 days of the delivery date. To return your order / the purchased item please follow these steps:

1. First, fill out our return form.

 

2. Afterward, notify us of your return by sending an email to aloha@youthlagoon.com with the completed return form attached.

 

3. Send the purchased items back to:

My Place 
c/o Youth Lagoon / Maximilian Gerdau
Kieler Str. 302
22525 Hamburg
Germany

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including labels and tags.

 

You will be responsible for paying for your own shipping costs for returning your item.
Please ensure you are using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

 

Please be informed that shipping costs are non-refundable.

 

 

Sale Items

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

 

General Terms and Conditions 

 

For further information please see our General Terms and Conditions.